Terms & Conditions

About these terms

By using this website, making a reservation or entering our casino, you agree to these terms. If you do not agree, please do not use our services. We may update these terms from time to time, and the version published on this page applies.

Reservations

• A reservation is confirmed only once you receive written confirmation from us.
• Room types and features shown on the website are a guide and are confirmed at the time of booking.
• Guests must be aged 18 or over to make a reservation.
• Special requests are noted and met wherever possible.

Cancellations and amendments

Reservations may be cancelled or amended up to 48 hours before 15:00 on the day of arrival. Later changes are handled by our reservations team case by case, subject to availability.

Your stay

Check-in is from 15:00 and check-out is by 12:00. Photo identification must be presented on arrival. UKHotelFinderBest is a non-smoking property, and guests are responsible for any damage caused to rooms or furnishings during their stay.

Admission and conduct

• Entry to the gaming floor is restricted to persons aged 18 and over. Valid photo identification is required on every visit.
• We operate a Challenge 25 policy and may refuse entry where age cannot be verified.
• Smart, comfortable dress is expected on the gaming floor, and black tie applies on gala nights.
• House rules are displayed at each table and apply to all play.
• We reserve the right to refuse entry or ask any guest to leave in order to protect the safety and enjoyment of others.

Membership

Ivory membership is open to every guest. Brass membership is offered by application. Oxblood membership is offered by invitation only. Membership benefits are personal and may not be transferred, and we may withdraw membership where these terms are breached.

Tournaments

Each tournament has its own published structure and rules, which form part of these terms. The tournament director's decision is final on all matters of play.

Intellectual property

All content on this website, including text, images, logos and design, belongs to UKHotelFinderBest or its licensors and may not be copied or reused without written permission.

Liability

We take every reasonable care to provide accurate information and a safe environment. Nothing in these terms limits our liability for death or personal injury caused by negligence, or any other liability that cannot be excluded under English law.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Questions can be sent to [email protected].