Responsible Gaming

Our commitment

Safer gambling is woven into everything we do at UKHotelFinderBest. Every croupier, host and manager is trained to recognise signs of harm and to offer support with discretion and respect. Our dedicated safer gambling team is available whenever the gaming floor is open.

Recognising the signs

Gambling may be becoming a problem if you:

• Spend more time at the tables than you intended.
• Keep playing to make up for a bad night.
• Neglect sleep, work or family in order to play.
• Feel anxious, irritable or secretive about gambling.
• Find that gambling is affecting your work, relationships or wellbeing.

Tools to stay in control

• Time reminders: ask your host to remind you when a set amount of time has passed.
• Play limits: agree a personal daily or weekly playing limit with our team.
• Take a break: step away from the gaming floor for 24 hours, a week or up to six months.
• Self-exclusion: exclude yourself from UKHotelFinderBest for a minimum of six months, or from gaming venues across Great Britain through the SENSE national scheme.

Protecting young people

Nobody under the age of 18 may enter our gaming areas. We operate a strict Challenge 25 policy at every entrance, and photo identification is checked on every visit.

Tips for safer play

• Treat table games as entertainment, nothing more.
• Decide your finishing time before you arrive and stick to it.
• Take regular breaks and keep track of time.
• Never play when you are upset, tired or under pressure.
• Balance gaming with other activities during your stay.

Support and advice

If you or someone close to you is affected by gambling, confidential help is available:

Talk to us

Speak to any member of our team in confidence during your visit, or email our safer gambling team at [email protected]. Every message is handled privately, and we will always listen without judgement.