Privacy Policy

Who we are

UKHotelFinderBest operates the UKHotelFinderBest hotel and gaming floor on London's South Bank, together with our sister hotels across the United Kingdom. We are the data controller for the personal information described in this policy.

Throughout this policy, "we", "us" and "our" refer to UKHotelFinderBest, and "you" refers to guests, Inner Circle members, website visitors and anyone who contacts us.

Information we collect

We collect only the information we need to look after you well:

• Identity details such as your name, date of birth and photo identification for hotel check-in and admission to the gaming floor.
• Contact details such as the email address you use to correspond with us.
• Reservation details such as arrival dates, room preferences and special requests.
• Membership records including visit history, tier status and tournament registrations.
• Technical data such as device type, browser and pages visited on our website.
• CCTV images captured on the gaming floor and in public areas for safety and regulatory purposes.

How we use your information

• To manage hotel reservations, check-in and your stay.
• To verify your age and identity before you enter the gaming floor.
• To administer membership benefits, tournaments and private salon bookings.
• To respond to enquiries and provide concierge services.
• To send event news where you have given consent.
• To support safer gambling, including self-exclusion and time-out requests.
• To meet our legal and regulatory obligations.

Our lawful bases

Under the UK General Data Protection Regulation and the Data Protection Act 2018, we rely on the following lawful bases: performance of a contract when you book a room or join our membership; legal obligation when we verify age and identity; legitimate interests when we improve our services and keep our premises secure; and consent for marketing communications and optional cookies.

Sharing your information

We never sell your personal information. We share it only with trusted parties who help us operate, such as reservation systems, IT providers and professional advisers, and with regulators or law enforcement where the law requires it. Every partner is bound by contract to protect your data.

How long we keep it

Reservation records are kept for six years. Identification records from the gaming floor are retained for the period required by law, normally five years after your last visit. Marketing preferences are kept until you unsubscribe. CCTV footage is usually overwritten after 30 days unless needed for an investigation.

Your rights

You have the right to access, correct or delete your personal information, to restrict or object to its use, to request portability and to withdraw consent at any time. Some information, such as gaming floor records we must keep by law, may not be deleted on request. To exercise any right, please contact our Data Protection Officer.

Keeping data secure

We use encryption, access controls, staff training and regular security reviews to protect your information. Access to guest records is limited to the team members who need it to look after you.

Contact and complaints

Please email our Data Protection Officer at [email protected]. We aim to respond to every request within one month. If you are not satisfied with our response, you may complain to the Information Commissioner's Office at ico.org.uk.